TESTIMONIALS FROM OUR CUSTOMERS

Phyllis, Director

Working with All-Brand New England has been a pleasure these last few years. Their competitive pricing and helpful staff have made my janitorial purchasing an easy decision. Deliveries are placed exactly where I need them with no questions asked. I would recommend their products and services to anyone who purchases janitorial items for their building.

Janelle, Assistant Director

I just wanted to reach out and let you know that we were incredibly happy with our delivery last week!  Every food item has been thoroughly enjoyed by all and all other products have received A+ reviews from the teachers :)  And, while unpacking our driver graciously took all the boxes away.  What a huge help to us that was!  We are looking forward to our next order!

Lucy, Accounts Payable

I have been working with your company for 4 or 5 years now since our residential homes have been ordering from All-Brand New England.  I wanted to tell you what a great accounts receivable employee you have, Keila. I have been working with Keila since we started with All-Brand, from day one she was always letting me know when invoices were not paid, or credits needed to be used, she has been amazing.  Yesterday, I sent her an email asking for a Workers Comp Certificate, as I was not able to send a payment unless I had it, I had it within two hours.  She is a blessing to me as we are a big agency, and she keeps me on top of my invoices.  So thank you for hiring her, she is an amazing asset to your company.

MAGGIE, ASSISTANT DIRECTOR

Jose is the best. We are very happy he is our delivery guy and provides excellent customer service each week....just thought you guys should know that over there! :)

Linda, Family Case Housing Manager

Just wanted to say thank you to you and your staff for an amazing service all year round. We cannot say enough about how well, kind and caring Casa Nueva Vida residents and staff are treated from your staff.

Abigail Marsters, Executive Director
Sharon Cooperative School, Sharon, MA

All-Brand is excellent at finding and providing our favorite items that meet our community’s needs. As a large preschool, we discover new foods on a regular basis- from Kefir to Edamame- but still must be mindful of our allergy restrictions. When we suggest an item, All-Brand finds it and supplies it for us. All-Brand helps us find products that meet all of our needs.

Julia Nickrosz, Cooperative Elder Services of Concord
Concord, MA

Always reliable and the drivers are courteous. A pleasure to do business with every month!

Francesca Ricci, Program Manager, Rogerson Roslindale
Adult Day Health Program, Roslindale, MA

It is our pleasure to highly recommend Paul Robbat and All-Brand New England as a food supply source for adult day health programs. We have been working Paul and All-Brand since February 2012.

For years we had a relationship with a large commercial food supplier. The service was great but we often had to buy large quantities of items in order to receive just the few we needed. With All-Brand we can order just was we need- even one package of something- and not spend extra money up front and store extra inventory on site.

There is a HUGE difference in pricing as well. We are under our food budget by a significant amount this year; as a non-profit organization cost is very important to us. Paul and his team always research the best price and product to fit our needs.

The quality of service at All-Brand is excellent. Paul is always available to answer questions and the staff in the Lawrence office is knowledgeable and quick to solve any issues or answer any questions. Someone is always ready to help.

We are happy to recommend All-Brand as a food supplier for adult day health programs. Feel free to call with any additional questions or concerns.

Karen Arkwell, Happy Helpers Child Care &
Preschool Center, Dover, NH

I take time off in the winter and All-Brand made it easier for me to leave knowing I didn’t have to ask my staff to spend their weekends out doing our shopping for the center. We truly appreciate the delivery service and the time it saves all of us during our busy days. Thanks for the services you provide.

Dawn Lorino, Center Director
Broadway Babies, Somerville, MA

I have worked at three different venues that have had their business with All-Brand New England. I have had nothing but positive experiences with everyone I have dealt with at your company. From calling with general questions to placing orders to the help and cooperation of the people who deliver the products. Everyone is extremely helpful no matter who I have had to deal with and on what level. You should be very proud of the employees that you have working for your company.

Megan Dunn, Assistant Director, Edgerley Family
Community Children’s Center, Roxbury, MA

I just wanted to send a quick note of thanks to the staff at All-Brand, specifically Nick and Breny. In this most recent blizzard, I submitted my order late and called after 5:00 to leave a message that I knew it was late and with the bad weather, they could take all the time they needed to deliver. I even told my staff that they were going to have to make due because I wasn’t sure when the supplies would be in. Imagine my surprise when Nick showed up on Tuesday morning with everything requested!

This is not the first time Breny has gotten me out of a bind (and I am sure not the last!). She is always so quick to respond and does whatever she can to make it work for me. She always has a, “yes” attitude. We are so lucky to have someone as helpful as Nick. Anyone who works in child care know how things can change in just a second and it is great to have someone as patient as he is to wait it out for me! He always has a positive attitude and a warm smile.

 

I really appreciate the support provided to my center by All-Brand and would suggest them to any child care.

Brenda, Director
Catholic Charities, Boston, MA

I wish more people did customer service the way you folks did! Love it! Thank you.

Karen Mahoney, Center Director
Longfellow Children’s Center, Wayland, MA

Paul, I just want to thank you for bringing us into the All-Brand New England family! We have had the best experience working with your company. Running a busy day care is stressful enough without worrying about our food and supply order. With All-Brand that has never been an issue. Your drivers are courteous enough and truly helpful, and the orders are delivered at the expected time. This is so important when you are dealing with babies and children whose needs are immediate. When there is an issue, such as a backordered item (which is rare), your office is also very eager to help and calls are always returned promptly. The ordering process is easy and very customer friendly, all done online. Needless to say, I am so happy that we made the switch from a larger, national chain to your small, local business with superb customer service. And as if all of this was not reason enough to recommend your company, we have also seen a savings of about 30% by making this change. Thank you for all you do to make this experience so satisfying, and the absolute right one for us.

Caryn McLean, Center Director
Active Day Center of Hingham, Hingham, MA

Active Day Center of Hingham has been purchasing supplies from All-Brand since March of 2009. We cannot be happier with our decision to change from one of the larger distributors to All-Brand. The attention and assistance given to us by all the staff at All-Brand, from the people in the corporate office, to the delivery men, has been done so in a dedicated, friendly and timely manner. We are not only pleased with the service, but also the quality of the products we receive. No request is ever too large or small or too difficult for All-Brand. Thank you.

Joan Gearty, Director
Exeter Day School, Exeter, NH

I am writing to inform you that this week’s delivery will be our last one for this school year. I want to thank you for the quality of service that you have provided and look forward to seeing you again in the fall. We love the man who delivers our orders. He is personable, professional and accommodating. Always a pleasure when he stops in.

 Leslie G. Yerardi, Director, Brookline Infant & Toddler Center
Newton, MA

I just wanted to send a quick email to let you know how happy we are with All-Brand. Everyone we deal with has been exceptionally nice and helpful. All of the drivers have been great. The driver that we have had the last two weeks has gone above and beyond. He has been accommodating, professional and so polite to everyone he comes across. Please let him know how much we appreciate him. Thank you.

Dan, East End House
Cambridge, MA

 All-Brand New England has been an amazing company to work with. They are never stagnant; they are always striving to improve the quality of work. I especially enjoy ordering from their online ordering guide that is customized to my needs. If they don’t stock the item I’m looking for, they will go out of their way to get it for me, while providing the best price possible. As well, as they split their cases free of cost. On the occasion that I forgot to put an item on my order guide for that week, All-Brand will go out of their way to make a special delivery of the item. If I am not satisfied with an item or have ordered the wrong item, they will exchange it or reimburse us for the cost. All-Brand feels more like a family than a corporation. They’re always happy to help you- from the owner down to the delivery person asking where you would like items delivered in the building.

Maxine Hebert, School Age Director
YMCA Southcoast, New Bedford, MA

Paul, I am very satisfied with everything so far. The clear juice is a big hit with the kids! The online ordering is extremely user friendly and I was pleasantly surprised at the large variety you have to offer. The driver was very personable and in a great mood considering the pouring rain!

Christin Clarke, Willow Path Child Care
Roslindale, MA

I am writing to let you know how pleased I am with the service I have been receiving since switching to All-Brand New England last month. From our initial meeting, where you were able to assess my company’s needs, to the courteous manner in which each order is delivered, you have exceeded my expectations. It is important to me, as a small business owner, to feel connected to my vendors. Working with All-Brand New England, I receive a friendly order reminder call each and have direct access to the owners should any concerns arise. The product selection works perfectly for my child care center’s needs and I am benefitting from a substantial cost savings from my previous food vendor. I thank you for the personalized service that you provide and look forward to our continued working relationship.

Clay Johnson, The Goddard School
South Kingstown, RI

All-Brand New England has been a key partner in our success. Their unique service has allowed us to focus more of our time on our core business.

Tracy, Children’s Village
Cambridge, MA

Things have been great! We appreciate all you have done to make each order we make very accommodating.

Vanessa, Bright Horizons Family Solutions
North Reading, MA

Thank you so much for accepting this order early and delivering before next Thursday. We truly appreciate the flexibility and it will certainly help relieve some stress from our upcoming visit from our SVP.

Laura, Children’s Center of Wakefield
Wakefield, MA

John the manager is very helpful and Ed the driver is very friendly.

Kathy Cheng, Chinatown Acorn Center
Boston, MA

I appreciate your professional service. The driver is always helpful, cheerful and friendly. So are the staff at All-Brand New England.

Debra, Director
Children’s Village, Cambridge, MA

We are very pleased with your service. Ed is polite, courteous, jovial, professional and helpful. He exemplifies what good service should be! I have referred many directors to you!! 5 Star Quality!

Francesca Ricci, Program Manager
Roslindale Adult Day Health Program, Roslindale, MA

All-Brand has GREAT customer service. If we need something that’s not on the list, they’ll find it. If we have any issues with products, delivery, billing, etc., they are quick to respond and accommodate our needs. We LOVE All-Brand New England!

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